Client: Pretty Damn Quick – Technology,
Checkout optimisation platform
The Challenge
With only 10–20 tickets per day, it could have appeared that PDQ’s 6 person support team was underutilised. But ticket volume wasn’t the true measure of impact.
What is Talkr delivering?
What 24/7 support really delivered. With the help of Talkr, PDQ redefined the support role from reactive to strategic, turning their team into a core operational advantage:
Proactive monitoring & reporting
Real-time system monitoring and trend reporting to identify potential issues before they impact customers
Continuous product quality enablement
Testing of new releases, creating documentation, and developing workarounds
Operational value beyond tickets
CSM operational support allowing laser focus on long-term account value
Playbook creation for high-risk/high impact scenarios
Product feedback loops to engineering
Process improvement and automation
“The support and team members Talkr have provided have been invaluable as we continue to expand. I feel we have a partnership that we want to continue to grow.”
– Liran Erez,
PDQ Co-Founder
Client: Hanson Search – Europe/UAE based
executive search company
The Challenge
As a growing recruitment business, Hanson Search needed to scale its research capability without compromising on quality or speed.
What is Talkr delivering?
Talkr partnered with Hanson Search to build a dedicated, full time research team tailored to their exact needs. Starting with one hire first.
Access to Top-Quality Candidates
Consistently strong pipelines that allow recruiters to focus on high-value conversationsSpeed & Hiring Agility
Able to hire in days not months - never missing out on new roles due to bandwidthLong-Term Stability & Ongoing Support
Continued support from Talkr management leading to the team being with us for 4+ years
“Talkr found us a team that has the market experience (MENA) that we need alongside people with a motivation and drive to succeed as talent researchers.”
– Alice Weightman,
Hanson Founder