How to get from Zero to One Customer Support People
When starting a company, roles like sales, marketing, development, and account management are typically well-defined. However, customer support often lacks..
How is AI changing Customer Support
Realising AI's potential requires it to be used where appropriate and in the right way. Rather than blindly adopting new technologies and processes, customer support leaders must
Customer Satisfaction Score (CSAT): A Guide to Improving the Customer Experience
There really is nothing more valuable than a satisfied customer. Happy customers not only return…
HIRING SCORECARD: Why you should use one…
Finding the right candidate during early interviews can be tough. How do you know you are picking the best person for the job?
Outsourcing Trends in 2024: what will tech companies be outsourcing
The landscape of outsourcing is evolving rapidly, driven by advancements in technology and changes in business strategies. For tech companies, outsourcing has become more than just a c…
15 metrics SaaS companies need to focus on in 2024
Key metrics every SaaS company should care about to offer the best chance at success.
What is co-sourcing and why should your startup be considering it?
Talkr, a co-sourcing partner, helps founders accelerate growth and scale their business without the ongoing headache of recruiting, payroll and other costly overheads. All this whilst maintaining an excellent customer experience and staying in control of their team.
How to build and nurture exceptional Customer Support teams
According to a recent Gartner survey, 64% of Customer Service and Support leaders were focusing on business growth in 2022. It's clear that every organisation needs a top-notch customer support team now more than ever.
Customer Lifetime Value (CLV): The key to sustainable business growth
Customer Lifetime Value (CLV) is a crucial metric that every business should embrace. It's not just about acquiring customers…
6 tips to improve your team’s Customer Support skills
Having a top-notch product or a skilled team it's the often-underestimated art of customer support that can make all the difference. Your customer support team is the face of your company…
Customer Effort Score (CES): What it is & how to measure it
Customer Effort Score (CES) is a powerful metric for businesses aiming to excel in customer experience. By focusing on simplifying interactions and reducing customer effort, you not only …
Scaling customer support for startups: Pros and Cons of Outsourcing vs. In-house
In the dynamic landscape of a rapidly expanding tech startup, managing customer inquiries can quickly evolve from a manageable task to an overwhelming challenge. How can you effectively manage and scale your customer support while maintaining focus on your core business activities?
5 ways that will stop you from losing customers
Take your support to the next level and create lasting connections with your customers.
HR tech vendors, recruitment AI startups and a lot of fun…an event done right
Talkr goes to Recfest2023 to catch up with clients, meet HR tech vendors and startups and to see how we can help support the growth of the recruitment industry.
"Oh, so you are a Call Centre?" "NO, and this is why…"
Talkr offers the most value for startups - mainly the ability to build your own team focused on engaging, revenue driving customer support teams…
Dedicated outsourced support teams solve customer problems quicker
In our experience dedicated outsourced support teams, meaning they only work for one company, will resolve your customer incidents quicker than a team that is shared. A recent Talkr poll of customer support leaders shows…
Beyond tickets. How customer support can directly impact revenue
Customer support is no longer just about answering support tickets and addressing customer complaints. In fact, it's a critical aspect of driving revenue and growing your business. Here are some ways in which your support team needs to help drive revenue
Company culture in the remote workplace: the simple things are important
Three simple strategies for building your company culture in a remote-first workplace. 1. Culture is nurtured through
Customer Support needs to be more than fixing customer issues
My path to being a product manager for an early stage startup was a fairly convoluted journey but it was largely via first line and technical support, something that I came to realise was a bit of a blessing. I may be the first person ever…
4 signs it’s time to grow your customer support team through outsourcing
4 key moments in a Startup’s customer support lifecycle when you need to consider outsourcing and adding to your team in order to benefit your customers, your existing team and your company. 1. Your existing team is stuck…