How is AI changing Customer Support
Realising AI's potential requires it to be used where appropriate and in the right way. Rather than blindly adopting new technologies and processes, customer support leaders must
How to build and nurture exceptional Customer Support teams
According to a recent Gartner survey, 64% of Customer Service and Support leaders were focusing on business growth in 2022. It's clear that every organisation needs a top-notch customer support team now more than ever.
Customer Effort Score (CES): What it is & how to measure it
Customer Effort Score (CES) is a powerful metric for businesses aiming to excel in customer experience. By focusing on simplifying interactions and reducing customer effort, you not only …
Dedicated outsourced support teams solve customer problems quicker
In our experience dedicated outsourced support teams, meaning they only work for one company, will resolve your customer incidents quicker than a team that is shared. A recent Talkr poll of customer support leaders shows…
Beyond tickets. How customer support can directly impact revenue
Customer support is no longer just about answering support tickets and addressing customer complaints. In fact, it's a critical aspect of driving revenue and growing your business. Here are some ways in which your support team needs to help drive revenue