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How is AI changing Customer Support
Customer Support Marc 25/06/2024 Customer Support Marc 25/06/2024

How is AI changing Customer Support

Realising AI's potential requires it to be used where appropriate and in the right way. Rather than blindly adopting new technologies and processes, customer support leaders must

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How to build and nurture exceptional Customer Support teams
Customer Support Marc 18/10/2023 Customer Support Marc 18/10/2023

How to build and nurture exceptional Customer Support teams

According to a recent Gartner survey, 64% of Customer Service and Support leaders were focusing on business growth in 2022. It's clear that every organisation needs a top-notch customer support team now more than ever.

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6 tips to improve your team’s Customer Support skills
Marc 06/10/2023 Marc 06/10/2023

6 tips to improve your team’s Customer Support skills

Having a top-notch product or a skilled team it's the often-underestimated art of customer support that can make all the difference. Your customer support team is the face of your company…

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Scaling customer support for startups: Pros and Cons of Outsourcing vs. In-house
Marc 01/09/2023 Marc 01/09/2023

Scaling customer support for startups: Pros and Cons of Outsourcing vs. In-house

In the dynamic landscape of a rapidly expanding tech startup, managing customer inquiries can quickly evolve from a manageable task to an overwhelming challenge. How can you effectively manage and scale your customer support while maintaining focus on your core business activities?

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5 ways that will stop you from losing customers
Marc 31/07/2023 Marc 31/07/2023

5 ways that will stop you from losing customers

Take your support to the next level and create lasting connections with your customers.

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